Port Harcourt International Airport, Omagwa and Murtala Muhammed International Airport (MMIA), Lagos have been rated among the worst 20 airports.
This is outcome of a survey by renowned aviation organization, Sleep in Airport (sleepinginairports.net). The website ranked Lagos the fifth worst airport in the world, while Port Harcourt was ranked the third worst airport globally.
The criteria used included comfort (gate seating and availability of rest zones), services, facilities and things to do, food options, immigration/security, customer service, cleanliness, navigation and ease of transit and sleepability. The website explained that the airports that appeared on the list of worst airports in the world are those that have the capacity to truly offend travellers.
“Within these terminals, there appears to be a general disinterest in a positive traveller experience. In some cases, passengers are made to stand or sit on the floor as they await their flights. In others, the bathrooms don’t have water, toilet paper, or any semblance of cleanliness,” it said.
“In some cases, the physical structure of the airport is fine, but the personnel are the problem. Got a problem? Don’t expect much in terms of customer service at these airports.
“If you find yourself travelling through one of these 20 terminals, brace yourself. You’ll want to give yourself just enough time to get in and get out. A minute more and you’ll be unhappy and uncomfortable – a minute less, and you risk missing your flight”, it added.
Port Harcourt International Airport, Nigeria (PHC)
It doesn't matter what type of VISA you have, they will tell you it's the wrong one and you must pay for the correct one. Inefficiency is rampant with people repeatedly going through your luggage and asking for $ or for you to do something for them. Virtually every person there seeks to extort $ from you. You will hear the phrase "You have something for me?" over and over. - survey respondent
Lagos Murtala Muhammed International Airport, Nigeria (LOS)
Every offical ask you for money. Don't tell them you have cash, otherwise, the customs offical will take you to the dark room. But if you give the money to the Nigerian Offical, you can bring anything on to the plane. - survey respondent
In order of ranking, the worst five airports in the world comprised Juba International Airport, South Sudan (JUB), Jeddah King Abdulaziz International Airport, Saudi Arabia (JED), Port Harcourt International Airport, Nigeria (PHC), Crete Heraklion International Airport, Greece (HER) and Lagos Murtala Muhammed International Airport, Nigeria (LOS).
Others are Santorini Thira National Airport, Greece (JTR), Dar es Salaam Julius Nyerere International Airport, Tanzania (DAR), Rhodes International Airport, Greece (RHO), Paris Beauvais-Tille Airport, France (BVA), Tashkent International Airport, Uzbekistan (TAS) and London Luton International Airport, England (LTN).
Credit: Daily Post Nigeria & SleepinginAirports