Safaricom will beginning today undertake a three-week upgrade of M-Pesa to enable the rollout of more features on the mobile money platform, which serves more than 26 million customers.
The telecoms giant says the upgrade, the third in 10 years, will automate some of the M-Pesa functions, reducing the need for customers to make requests to its call centre. The upgrade will also reduce the time that new partners take to be integrated onto the M-Pesa system from weeks to a few hours and also see M-Shwari and KCB M-Pesa integrated into the Safaricom App.
“Since (launching M-Pesa), we have experienced tremendous growth as the platform has grown to provide even more value to the ecosystem,” Bob Collymore, Safaricom chief executive, said in a statement.
“This upgrade paves the way for the next phase of M-Pesa and will enable the service deliver even more value for our customers and partners.” As a consequence of this system changeover, customers will be unable to transact on the service for two hours on June 30 beginning 1am and again on July 5 at a similar time.
Credit: Daily Nation Kenya
Safaricom Ltd, East Africa’s biggest mobile-phone company, would have to reconsider future investment in Kenya if proposals to break up the company are implemented, the head of mobile money at parent Vodafone Plc said.
The company 40 percent owned by Newbury, England-based Vodafone was found to be Kenya’s dominant carrier in a draft report by U.K.-based advisory group Analysys Mason. The study was commissioned by the Communications Authority of Kenya to check whether the market leader had abused its position.
The report recommends Safaricom opens up its mobile-money platform known as M-Pesa to transfers from competitors’ services at prices determined by the regulator. Separately, Kenyan opposition lawmaker Jakoyo Midiwo is also proposing a law to force a Safaricom split, a plan that Chief Executive Officer Bob Collymore has called “plain stupid.”
The proposal is “inconceivable thinking,” said Michael Joseph, Vodafone’s director of mobile money, who founded the decade-old service when he was Safaricom’s chief executive officer.
“If you say it’s a 100 percent subsidiary of Safaricom, the M-Pesa Company has to buy services from Safaricom because of the tax implication; value added tax, inter-company taxes, Competition Authority regulations,” Joseph said in a phone interview Monday. “If you have to make these investments and everybody benefits including your competitors, you probably won’t make that investment, you’ll think very carefully about them.”
Depending on how the split is executed, M-Pesa may have to buy services such as Unstructured Supplementary Service Data, or USSD, from its parent at market rates, which would push up the cost of making transfers, Joseph said.
“The whole idea that you want to split a company up because it is successful to me is just completely ridiculous,” he said, referring to the lawmaker’s proposal to break up the company. “You are punishing success. Why would you do that?”
Analysys Mason has declined to comment on its report, which is yet to be finalized. The Communications Authority, which regulates the industry, said last week it’s reviewing the report before releasing it to the public.
Safaricom is Kenya’s biggest mobile provider with a 69 percent market share, according to the regulator’s statistics. Its closest rival is the national unit of Bharti Airtel Ltd., with 17.5 percent, while it also competes with Helios Investment Partners LLP-owned Telkom Kenya.
The Kenyan government doesn’t support regulation that stifles competition or forces companies to split based on their innovation, Information, Communications and Technology Secretary Joe Mucheru said last week. Safaricom shares have fallen for seven consecutive sessions to the lowest level since March 21, according to data compiled by Bloomberg.
“I don’t know why you need a regulatory intervention in a free-market economy,” Joseph said. “I cannot see why you need to have regulations for a guy who cannot be successful because they have never invested.”