Items filtered by date: Sunday, 08 July 2018

SBV is offering a R1 million reward for information on a cash-in-transit heist that left two guards dead in Tsolo, Eastern Cape, on Friday.

It said in a statement that it took exception to loss of life and was offering the reward for information that would lead to the successful arrest and conviction of those involved.

Police spokesperson Brigadier Vishnu Naidoo previously told News24 that the guards were loading money at an ATM machine near a supermarket when a group of armed men pounced on them.

Naidoo said the suspects fled with an undisclosed amount of money in a hijacked van.

 

SBV said two of its guards were killed. The driver of the van was unharmed.

Counselling was being offered to those affected.

The company was also offering R100 000 rewards for information on heists that took place in Pietermaritzburg and Hammanskraal on Monday.

Security company Fidelity said on Saturday that despite figures indicating a reduction in cash-in-transit incidents during the month of June, it could be a different story for July.

"This week alone, there have been four cross pavement incidents and three vehicle attacks – one of these occurred in the Eastern Cape and two in Bloemfontein which is worrying as the crime could simply be dispersing into other areas," said Wahl Bartmann, CEO of Fidelity Security Group, in a statement.

Police officials on Friday welcomed the reduction of cash-in-transit robberies in the June figures, saying the implementation of the South African Police Service's nationwide stabilisation programme was paying off.

"These robberies have been reduced significantly by 61% in the month of June 2018, compared to the month of May 2018," Police Minister Bheki Cele and national police commissioner General Khehla John Sitole said in a joint statement.

More than 40 suspects had been arrested since June 4, 2018.

"Four of these suspects rank among the top 20 of identified suspects wanted for similar crimes," the statement read.

Cele and Sitole noted that despite the reduction in incidents, there had been several robberies and attempted robberies on cash-in-transit vehicles in the past week.

 

Source: News24

Published in Bank & Finance

To enhance customers’ experience and effectively manage consumers’ challenges, telecommunications firm, MTN Nigeria has adopted new advanced technology in analytics, data science and automation.The firm said the Customer Experience Management (CEM), in partnership with Nokia was aimed at creating and sustaining customer value.

The move is expected to help MTN, which controls 41 per cent of Nigeria’s telecoms market to adequately improve the telephony experience of its 66 million customers. General Manager, Network Performance and Quality Assurance, MTN Nigeria, Uche Osuji, said the MTN CEM software is established to optimise network for service and transform customers experience in the use of data, calls, and text messages.

Speaking during MTN media parley, Osuji noted that the platform proactively identifies customer issues and solve them. “Nokia Cognitive Analytics for Customer Insight software provides a complete view of customer satisfaction, revenue, device and network performance. MTN Nigeria will be able to speed the identification of service issues, like poor voice call and data session quality, and prioritize improvements based on customer and business impact.“

The interface provides us a deeper insight of what customers experience. No higher tariff is intended for our customers to be part of this better service. It also cost effective for customers as the platform allows us advice users on the best product for them,” he said.

Adding that MTN upgraded customer service is just the beginning of a new phase, which focuses on proffering solution to users’ complaint in time, Osuji said this is the first stage and the target is towards self optimising network.“We monitor what our customers does per time to know what they want and how they want it. The customer experience indicator allows us know whatever service each customer is using and equally follow up on the quality of service received. This is because we care about what makes them feel good,” he added. Osuji said the indicator gives an alert when customers are unable to get a particular service for prompt action to be taken.

“The CEM helps us identify customers’ complains and traces of what could be the cause. The system will work in partnership with Nokia to improve customer expression index. There will front engineers monitoring it 24/7 and render prompt response,” he noted.

General Manager, Business Development, MTN, Kola Oyeyemi who noted that customers are more critical said the upgrade began last year and the firm has moved from reactive stage to proactive intervention.

In his words: “We no longer wait for damage control before we do what is expected of us. With MTN CEM, we analyse data to gather customer information and can anticipate challenges even before they arise to get them fixed in real time. We are bridging the gap between services required by customers and how they experience it in network solution.”

Nokia’s Account Leader for MTN Group, Naveed Kashif, said the Nokia Analytics Office Services has been equipped to facilitate MTN’s transformation for the customer-centric business. Nokia is a tech company, making Telecom put solution together for provider.

“It will enable MTN Nigeria to maximise the benefits of Nokia software, accelerate the transformation process and adopt new advanced capabilities, such as data science and automation,” he added.He noted that MTN Nigeria is the first service provider in the region to deploy Nokia Cognitive Analytics for Customer Insight with Nokia Service Quality Manager (SQM) software.


Credit: The Guardian
Published in Telecoms

Shareholders of Cadbury Nigeria Plc on Friday approved N301.51 million as total dividend for the financial year ended Dec. 31, 2017.

The shareholders gave the approval at the company’s 53rd Annual General Meeting (AGM) in Lagos.

The News Agency of Nigeria (NAN) reports that the dividend, which will be paid on July 9, translated to 16k per share.

Speaking at the meeting, Mr Emmanuel Popoola , a shareholder, commended the company for the dividend declared and return to profitability in spite of the challenging operating environment. Popoola urged the company to work harder to ensure enhanced dividends in the years ahead.

Mr Taiwo Oderinde, another shareholder, urged the company introduce new products to increase its market share and bottom line.

Oderinde said the company should target products that would address the health issues in the country such as diabetes.

He also called on the company to look for cheaper means of financing its activities to reduce costs of operation.

Oderinde advised the company to work toward floating rights issue in the future to raise fresh capital instead of obtaining bank loans.

Responding, Mr Atedo Peterside, the company’s Chairman, said the company was working on some new products, which would be launched at the appropriate time.

Peterside said the company built its business on four key pillars, such as price competitiveness, aggressive route to market initiatives and sustained consumer-driven activations.

He said the company’s top priorities in the current year were to sustain focus on quality, drive improvements in productivity and reinforce operational efficiency to maximise its competitive advantage.

The chairman added that the company would drive growth ahead of competition to increase market share within its product categories.

The company, during the period under review, recorded a revenue of N33.08 billion compared with N29.98 billion in 2016.

It also benefited from cost savings initiatives, which saw selling and distribution costs as well as administrative costs decline by seven per cent and 23 per cent respectively.

Its profit before tax stood at N350.32 million from a loss before tax of N562. 87 million recorded in the previous year.

Profit for the year stood at N299. 99 million against a loss of N296. 40 million in 2016.

The company said revenue contribution for the 2017 financial year came from 55 per cent refreshment beverages which includes Bournvita and Cadbury 3-in-1 hot chocolate.

It stated that 31 per cent was from confectioneries such as Tom-Tom peppermint and its variants, while 14 per cent of the revenue came from Intermediate Cocoa products comprising cocoa powder, cocoa cake and cocoa butter.

Source: NAN

Published in Business

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